FAQ
Do you ship worldwide?
Yes, worldwide shipping is available!
Do you accept group orders?
Yes, I do!
If you're interested in organizing a group order for your country, feel free to contact me on Instagram (@krizless) or email me at catboydealershop@gmail.com! Group orders are a good way to save money on shipping, so if the shipping price is an issue, please consider joining one!
What shipping options are available?
Currently there're two options available for shipping: Regular Air Parcel (2-4 weeks delivery time) and UPS (3-5 days delivery time).
❗️If your order is under 500g both shipping options will be available. However, if your order is above 500g your only shipping option will be UPS.❗️This is because Regular Air Parcels over 500g cost just as much as UPS.
Are the orders tracked?
Yes, tracking numbers will be provided after your order has been shipped.
Where are the orders shipped from?
All orders will be shipped from Malaysia.
What to do if my package is missing or was returned to sender?
If this has happened to you, please let me know by contacting me at catboydealershop@gmail.com. Usually, if the item is returned to me, it can be refunded or shipped again (but you will have to cover the shipping fee).
Keep in mind though, once the order is shipped it's out of my control and it's up to the courier services to deliver it. If your order is missing, try contacting them first and see if they can help you find it. Sadly, I can't do much in these situations. (っ╥﹏╥ς)
Always make sure that your address is correct and If you feel like your order's been stuck in the delivery limbo for too long give your local courier a call!
What to do if my parcel arrived damaged?
Sadly, I can't help with it since it's already not my responsibility. Try to contact your local post office regarding compensation for the damages that occurred during the handling of your parcel.
What to do if I'm missing some items for my order/received the wrong item/damaged item?
If you're missing any items or ended up receiving the wrong item please contact me at catboydealershop@gmail.com.
I will offer you a refund or to ship the items to you for free since it's most likely my mistake that I made during the packing process. If the item you received is damaged, please let me know what kind of damage it is since it might be the courier's fault and not mine.
What about the tariffs/tax?
The customer will be responsible for any tax or tariffs that might apply to the parcel upon arrival.
I made a mistake in my order/my address changed, can I change it?
If you want to add any changes to your order please contact me at catboydealershop@gmail.com.
Adding changes is only possible before the parcel is shipped. If it gets shipped to the wrong address and no one picks it up, it'll most likely get returned to me. For the parcel to be resent, you'll be charged the shipping fee again.
How long will the pre-order take?
Usually the pre-order period is around 1.5 months. However, it may change depending on the holidays or any mistakes made by the manufacturer.
The shipping process timeline is subject to change if I receive a high volume of orders. Please remember I'm just an individual artist handling all of this (˶˃ᆺ˂˶)
Overall, the whole process might take 2-3 months. Thank you for your support and patience! If all of the items you ordered are currently available in stock I will ship them out sooner than what's scheduled.